Frequently Asked Questions

Q & A on Ordering Process

 

  • Yes, you can. The diamond is the main product; all other services are optional.

  • The initial down payment is due at the beginning of the order, setting the whole process in motion.

  • No, taxes and duties are calculated and added separately.

  • No, the jewelry and diamonds are priced separately.

Q & A on Delivery And Shipping

 

  • Yes, we ship globally at no charge via USPS. FedEx shipping requires an extra fee.

  • The diamond growing process is unique for each diamond. We cannot give you an exact date as to when the diamond will be ready. Based on our experience, it takes around 1 months for a 1ct diamond, and an additional month for each of the following services: certification, laser inscription, or jewelry set.

  • We only use logistics services that are highly reliable. Your memorial diamond will be sent to you via registered mail service. Once we have sent it, we will also provide you with the corresponding tracking number, so you can check its whereabouts whenever you want. There have been no reported cases of any loss up till this point. If unfortunately, it happens, we will notify you as soon as possible and ask you to send in extra hair at no extra cost; you can also opt for a full refund as the whole process is insured.

Q & A About The Diamond

 

  • Yes, lab-grown diamonds are diamonds, said the FTC, both physically and chemically identical. They can even be certified by such prestigious institutes as the IGI and GIA.

  • Because every order is unique, they vary, with almost all of our diamonds falling between SI (Slightly Included)and VVS(Very Very Slightly Included).

    -Very, Very Slightly Included(VVS1 and VVS2): Inclusions are difficult for a skilled grader to see under 10x magnification.

    -Very Slightly Included(VS1 and VS2): Inclusions are minor and range from difficult to somewhat easy for a skilled grader to see under 10x magnification.

    -Slightly Included(SI1 and SI2): Inclusions are noticeable to a skilled grader under 10x magnification.

  • No, GIA and IGI certifications are additionally charged. The IGI certificate cost €300 and the GIA certificate cost €420.

  • Our diamonds are customized, hand processed, not mass-produced; there is no comparison.